Onboard & track assets
- ✓Register the QR to the device IMEI at install
- ✓Confirm the model and log a successful installation
- ✓Add install notes, attached to the device record
- ✓Track each asset's last-known status in LinQView
One QR code. The whole device story.
Every NuvoLinQ device ships with a QR sticker tied to its full record in the cloud. Scan it to onboard a device, confirm an install, or open a fully attributed support ticket. Because the record lives in the cloud, you get the device's story even when the device itself is offline.
✓Onboard in seconds. Register the QR to the device IMEI and confirm the install on the spot.
✓Works when the device is down. Pull the last-known record straight from the cloud.
✓Any phone, no app. Scan with the camera to file a complete ticket.
POS-4321-A · Verifone V200x
✓QR Found
Open ticket
Routed to its device record
One sticker,
the whole lifecycle.
ScanLinQ is not just a way to report a fault. The same QR follows a device from the day it is installed to the day it needs help.
01
Onboard
A field tech scans to register the device to its IMEI and confirm a clean install.
02
Track
Every asset and its last-known status live in LinQView, ready to look up anytime.
03
Resolve
Anyone on site scans to open a complete, routed ticket the moment something breaks.
01The problem
The technician sees the problem. The help desk sees nothing.
When a device in the field stops working, support can spend the first 20 minutes asking questions the technician should not have to answer. ScanLinQ closes that gap with a single scan.
⚠ Without ScanLinQ
The ticket lands empty. The clock starts running.
✕The tech describes the issue in their own words, on a call, in a chat, or on a form.
✕Support does not know which carrier the device is on, or which SIM it is using.
✕No IMEI, no ICCID, no recent status to look at.
✕Wrong device, wrong site, wrong serial: typos and guesses on every call.
✕The tech waits on hold while someone hunts through a spreadsheet.
✓ With ScanLinQ
One scan and the ticket is already complete.
✓The QR opens a pre-filled ticket the moment it is scanned.
✓Carrier, ICCID, IMEI, IP address, and last-known status attach automatically.
✓Device model, serial, MAC address, and the merchant record come along too.
✓The full device history sits one click away in LinQView.
✓Support picks up the ticket already knowing exactly what they are looking at.
02Two jobs, one scan
Onboard a device, or resolve one. Same scan.
ScanLinQ does two things for a NuvoLinQ fleet. Field teams use it to register and commission new assets. Anyone on site can use it to report a fault. Both run off the same QR.
Report & resolve
- ✓Scan with any phone camera, no app required
- ✓A complete, attributed ticket opens automatically
- ✓Routes straight to the help desk for triage
- ✓The on-call rep starts solving, not interviewing
03How it works
Three steps. Roughly ten seconds.
Every NuvoLinQ-connected device ships with a small, individually serialized QR sticker. That sticker is the only hardware ScanLinQ needs. The rest is a phone and a help desk that is ready.
Scan the QR on the device.
Any phone camera works, or the ScanLinQ app for field teams. The QR sticker is a serialized NuvoLinQ tag; no app install is needed to report.
The record attaches itself.
ScanLinQ pulls the device record from LinQView and attaches everything support needs: IMEI, IMSI, ICCID, IP address, APN, carrier, model, serial, MAC, and the merchant record.
Support resolves, fully briefed.
A ticket is created and routed to the help desk, tagged to the right device, SIM, and site. No discovery call, no reading numbers off the back of a device. The rep just starts solving.
04What a scan captures
Every field support needs, attached before the call begins.
One scan pulls the device's full record from LinQView. No typing, no guessing, and no asking the person on site to find a serial number on the back of a unit.
Device
IMEI✓
Serial number✓
Device model✓
MAC address✓
Network
ICCID✓
IMSI✓
IP address✓
APN✓
Carrier / telco✓
Account + location
Merchant name✓
Merchant address✓
Last-known status✓
Last-seen location✓
05When the device is down
A dead device still tells its whole story.
The hardest tickets are the ones where the device has dropped off the network, which is exactly when you cannot query it for details. ScanLinQ reads from the cloud record, not the device, so a scan still returns the last-known status, the assigned IP, the carrier, and the full asset history. It is a failsafe for the moments connectivity fails.
✓Last-known record served from the cloud, not the device
✓Works with no live device connection
✓Service assurance the moment an asset goes offline
● DEVICE OFFLINE
✓ Retrieved without the device
Last-known record · LinQView
ModelVerifone V200c
IP address10.44.22.18
APNnuvolinq.private
CarrierRogers · last seen
Last check-in19 min ago
06Where it earns its keep
For devices that are not behind a desk.
ScanLinQ is most useful when the person who finds the problem is not the person who fixed it, and when neither of them is sitting next to a laptop.
Install · field commissioning
New device, first day
A field tech mounts a new router and scans the sticker to register it to its IMEI, confirm the model, and log a clean install. The asset is live in LinQView before they leave the site.
Retail · multi-site
POS terminal in a retail location
A cashier sees the terminal drop at the start of the lunch rush. They scan the QR on the back, and the ticket lands at HQ with the carrier, SIM, and store already attached.
Field · lone worker
Lone worker in the field
A utility tech twelve miles from the office finds a handheld that will not connect. One scan files a ticket, last-known carrier and signal included, before they call dispatch.
Public space · unattended
Kiosk in a public space
Anyone passing by, a customer, a security guard, a cleaner, can scan the kiosk and flag the fault. The ticket records which kiosk, which carrier, and when it last checked in.
07Built for field teams
The details that keep it secure and simple.
Signed QR codes
Each QR carries a signed device identifier, so stickers cannot be spoofed or cloned.
Approved access only
The technician app admits only approved work-email domains, so only your team registers and manages assets.
iOS 16+ and Android 12+
The ScanLinQ app is free on the App Store and Google Play. The camera- only flow needs no install.
Audit trail for every scan
Every install, scan, and ticket is logged and attributable, ready for review whenever you need it.
08Built into your stack
Every scan lands where your team already works.
ScanLinQ does not live on its own. Asset data flows into LinQView, the dashboard your team uses to monitor the fleet, and tickets flow into your help desk. Each one is routed, tagged, and tied to the right device record.
LinQView
- Device records, tied to the right SIM and site
- Full carrier and connectivity context
- Last-known status and complete asset history
Freshdesk
- Every scan opens a routed, pre-filled ticket
- Tagged to the device, SIM, and merchant
- Ready for immediate triage, no discovery call
Audit trail
- Every install and ticket logged with the device
- Attributable to the person and the scan
- Exportable whenever compliance asks
Backed by NuvoLinQ's multi-carrier connectivity network
175countries served*
Multi-carriernative + roaming connections
Redundanthigh-availability core network
09 · See it in action
See ScanLinQ in action.
Book a short demo and we will walk a live scan, from the sticker on a real device to a fully attributed ticket in your help desk. Or set up a consultation if you would rather talk through your fleet first.
No obligation · just a clear picture of how it fits