Onboard & track assets
- Register the QR to the device IMEI at install
- Confirm the model and log a successful installation
- Add install notes, attached to the device record
- Track each asset's last-known status in LinQView
One QR code. The whole device story.
NuvoLinQ-connected devices can be paired with a QR sticker tied to their full record in the cloud. Using the ScanLinQ app, teams can scan the QR code to onboard a device, confirm an install, or open a fully attributed support ticket. Because the record lives in the cloud, you get the device's story even when the device itself is offline.
Every scan reads IMEI, ICCID,
carrier, status
carrier, status
Even when offline Pulled from
the cloud
the cloud
Every ticket Pre-filled and
attributed
attributed
POS-4321-A · Verifone V200x
QR Found
Open ticket
Routed to its device record
QROnboard in seconds
Works offline
ScanFull device ticket
One sticker,
the whole lifecycle.
ScanLinQ is not just a way to report a fault. The same QR follows a device from the day it is installed to the day it needs help.
01
Onboard
A field tech scans to register the device to its IMEI and confirm a clean install.
02
Track
Every asset and its last-known status live in LinQView, ready to look up anytime.
03
Resolve
Authorized users can scan the QR code to open a complete, routed ticket the moment something breaks.
01 The problem
The technician sees the problem. The help desk sees nothing.
When a device in the field stops working, support can spend the first 20 minutes asking questions the technician should not have to answer. ScanLinQ closes that gap with a single scan.
⚠ Without ScanLinQ
The ticket lands empty. The clock starts running.
✕The tech describes the issue in their own words, on a call, in a chat, or on a form.
✕Support does not know which carrier the device is on, or which SIM it is using.
✕No IMEI, no ICCID, no recent status to look at.
✕Wrong device, wrong site, wrong serial: typos and guesses on every call.
✕The tech waits on hold while someone hunts through a spreadsheet.
✓ With ScanLinQ
One scan and the ticket is already complete.
✓The ScanLinQ app opens a pre-filled ticket the moment the QR code is scanned.
✓Carrier, ICCID, IMEI, IP address, and last-known status attach automatically.
✓Device model, serial, MAC address, and the merchant record come along too.
✓The full device history sits one click away in LinQView.
✓Support picks up the ticket with the device context already attached.
02 Two jobs, one scan
Onboard a device, or resolve one. Same scan.
ScanLinQ does two things for a NuvoLinQ fleet. Field teams use it to register and commission new assets. Anyone on site can use it to report a fault. Both run off the same QR.
Report & resolve
- Scan the QR code using the ScanLinQ app
- A complete, attributed ticket opens automatically
- Routes straight to the help desk for triage
- The support rep starts solving, not interviewing
03 How it works
Three steps. Roughly ten seconds.
Every NuvoLinQ-connected device ships with a small, individually serialized QR sticker. That sticker is the only hardware ScanLinQ needs. The rest is the ScanLinQ app and a help desk workflow that is ready.
Scan the QR on the device.
The ScanLinQ app scans the serialized NuvoLinQ QR tag and opens the device record. Field teams can use the same scan to onboard, update, or report an issue tied to the correct device, SIM, and site.
The record attaches itself.
ScanLinQ pulls the device record from LinQView and attaches everything support needs: IMEI, IMSI, ICCID, IP address, APN, carrier, model, serial, MAC, and the merchant record.
Support resolves, fully briefed.
A ticket is created and routed to the help desk, tagged to the right device, SIM, and site. No discovery call, no reading numbers off the back of a device. The rep just starts solving.
04 What a scan captures
Every field your support team needs, attached before the call begins.
One scan pulls the device's full record from LinQView. No typing, no guessing, and no asking the person on site to find a serial number on the back of a unit.
Device
IMEI ✓
Serial number ✓
Device model ✓
MAC address ✓
Network
ICCID ✓
IMSI ✓
IP address ✓
APN ✓
Carrier / telco ✓
Account + location
Merchant name ✓
Merchant address ✓
Last-known status ✓
Last-seen location ✓
05 When the device is down
A dead device still tells its whole story.
The hardest tickets are the ones where the device has dropped off the network, which is exactly when you cannot query it for details. ScanLinQ reads from the cloud record, not the device, so a scan still returns the last-known status, the assigned IP, the carrier, and the full asset history. It gives support a fallback record when connectivity fails.
Last-known record served from the cloud, not the device
Works with no live device connection
Service assurance the moment an asset goes offline
DEVICE OFFLINE
✓ Retrieved without the device
Last-known record · LinQView
Model Verifone V200c
IP address 10.44.22.18
APN nuvolinq.private
Carrier Rogers · last seen
Last check-in 19 min ago
06 Where it earns its keep
For devices that are not behind a desk.
ScanLinQ is most useful when the person who finds the problem is not the person who fixed it, and when neither of them is sitting next to a laptop.
Install · commissioning
New device, first day
A field tech mounts a new router and scans the sticker to register it to its IMEI, confirm the model, and log a clean install. The asset is live in LinQView before they leave the site.
Retail · multi-site
POS terminal in a retail location
A cashier sees the terminal drop at the start of the lunch rush. They scan the QR on the back, and the ticket lands at HQ with the carrier, SIM, and store already attached.
Field · lone worker
Lone worker in the field
A utility tech twelve miles from the office finds a handheld that will not connect. One scan files a ticket, last-known carrier and signal included, before they call dispatch.
Public space · unattended
Kiosk in a public space
An authorized staff member, security guard, or service technician can scan the kiosk and flag the fault. The ticket records which kiosk, which carrier, and when it last checked in.
07 Built for field teams
The details that keep it secure and simple.
Signed QR codes
Each QR carries a signed device identifier to help prevent spoofing and unauthorized cloning.
Approved access only
The technician app admits only approved work-email domains, so only your team registers and manages assets.
iOS 16+ and Android 12+
The ScanLinQ app is free on the App Store and Google Play. The ScanLinQ app is used to scan QR codes, register assets, and submit support records.
Audit trail for every scan
Every install, scan, and ticket is logged and attributable, ready for review whenever you need it.
08 Built into your stack
Every scan lands where your team already works.
ScanLinQ does not live on its own. Asset data flows into LinQView, the dashboard your team uses to monitor the fleet, and tickets flow into your help desk. Each one is routed, tagged, and tied to the right device record.
LinQView
- Device records, tied to the right SIM and site
- Full carrier and connectivity context
- Last-known status and complete asset history
Freshdesk
- Every scan opens a routed, pre-filled ticket
- Tagged to the device, SIM, and merchant
- Ready for immediate triage, no discovery call
Audit trail
- Every install and ticket logged with the device
- Attributable to the person and the scan
- Exportable whenever compliance asks
Backed by NuvoLinQ's multi-carrier connectivity network
175+countries served*
Multi-carriernative + roaming connections
Redundanthigh-availability core network
09 Scanned, solved
A support ticket from a sticker, in seconds.
Field techs and support teams use ScanLinQ to cut resolution time. Here is the proof.
★ FEATURED ANNOUNCEMENT · SCANLINQ
NuvoLinQ selects Openscreen to power ScanLinQ
A single scannable QR sticker turns any phone into an instant, fully attributed support ticket. No app required, from anywhere in the field.
1 scanOpens a ticket
Any phoneNo app needed
FullDevice context
→ Support from a sticker
Cut resolution time in the field.
See how ScanLinQ turns a QR scan into an attributed ticket, or browse the newsroom.
Payment processors, fuel retail, vending, security, and connected-device operators across North America
10Frequently asked questions
Questions buyers and assessors ask about ScanLinQ.
Straight answers, no sales call required. Every claim here is the same one we make in the contract.
What is ScanLinQ?
ScanLinQ is NuvoLinQ's QR device-binding app. Every NuvoLinQ-connected device ships with an individually serialized, signed QR sticker tied to its full record in LinQView. Scanning it with the ScanLinQ app onboards a device, confirms an install, or opens a fully attributed support ticket that routes to the help desk with the IMEI, ICCID, carrier, and status already attached.
What information does a ScanLinQ scan capture?
A ScanLinQ scan pulls the device's full record from LinQView: IMEI, serial number, device model, MAC address, ICCID, IMSI, IP address, APN, carrier, merchant name, merchant address, last-known status, and last-seen location. When the device is provisioned through NuvoLinQ, the ticket can also include its static IP, APN, and private connectivity details. No typing is required.
Does ScanLinQ work when the device is offline?
Yes. ScanLinQ reads from the cloud record in LinQView, not from the device, so a scan still returns the last-known status, assigned IP, carrier, and full asset history when the device has dropped off the network. This gives support a fallback record when connectivity fails, with no live device connection required.
What is the difference between ScanLinQ and calling the help desk?
A ScanLinQ scan opens a pre-filled, attributed ticket the moment the QR is read, while a phone call starts with the technician describing the issue and support hunting for the IMEI, ICCID, and carrier. Without ScanLinQ, support can spend the first 20 minutes asking questions; with it, the ticket routes to the help desk with device, SIM, and site already tagged.
Which help desk does ScanLinQ integrate with?
ScanLinQ routes pre-filled tickets into Freshdesk, tagged to the device, SIM, and merchant, while asset data flows into LinQView. Tickets are ready for immediate triage with no discovery call. Every install, scan, and ticket is logged, attributable to the person and the scan, and exportable when compliance asks.
What phones does the ScanLinQ app run on?
The ScanLinQ app runs on iOS 16 and later and Android 12 and later, and is free on the App Store and Google Play. The technician app admits only approved work-email domains, so only your team can register and manage assets. Each QR carries a signed device identifier to help prevent spoofing and unauthorized cloning.
11 get started
See ScanLinQ in action.
Get a connectivity assessment and a look at ScanLinQ built around your fleet. We map what you run, find the right deployment, and hand you a concrete plan. No generic demos, no runaround.
ScanLinQ turns one QR scan into a fully attributed support ticket from any phone, on a private wireless backbone with a 99.99% uptime SLA.
Consultation form
Fleet size
e.g. 4,200 terminals
Current connectivity
Roaming / direct / mixed
Primary pain point
Reliability · PCI · migration
Work email
name@company.com